Yenisei AgentHelp

Deleting data and your account

How to delete conversations, app data, the app itself, and your account.

Conversations in "Agent" mode

These conversations are stored on your computer. A conversation can be removed from the list via the "···" menu → "Archive session". The archive is available in the settings, in the "Archived sessions" section, where a conversation can be restored.

Deleting a single "Agent" conversation is not possible yet: its file remains in the data folder. To erase everything at once, delete the data folder, see below.

Chats

Chats from "Chats" mode are stored in your account and shared with the web chat and the mobile app. Deletion in the chat menu is permanent and takes effect on all devices at once.

Application data

Close Yenisei and delete its data folder:

• macOS: ~/Library/Application Support/Yenisei;
• Windows: %APPDATA%\Yenisei;
• Linux: ~/.config/Yenisei.

Along with the folder, conversations, scheduled tasks, settings, and the sign-in are deleted.

The app

• macOS: drag Yenisei from "Applications" to the Trash.
• Windows: "Settings" → "Apps" → Yenisei → "Uninstall".
• Linux: delete the AppImage file.

Account

There is one account for all Yenisei products. You can delete it in the console: console.yenisei.ru → "Account" → "Delete account", confirming with the code from the email. Access to all products closes immediately, and the account cannot be restored.