Yenisei ChatHelp
Limits and errors
How credit limits work and what the "No answer received" messages under your question mean.
Usage in the chat is counted in credits and limited by your plan. If an answer did not arrive, the chat states the reason in words right under your question. This page explains how the limits work and what to do about each message.
Credit limits
Usage is counted in credits (1 credit = 1 ₽) and limited by your plan over three periods: a 5-hour session that starts with your first request, a week, and a month. The balance and reset time are shown in the "Usage" section. The time is shown according to your device's clock.
Messages under your question
If there is no answer, a gray line "No answer received: …" with the reason appears under your question. Common reasons and what to do about them:
| Message | What to do |
|---|---|
| "Your credits will renew …", followed by how long until or when: at the end of the session, next week, or next month | Wait the specified time or change your plan in the console. |
| "your plan's credits have run out, check your usage in the console" | Check your usage in the "Usage" section and change your plan in the console if needed. |
| "the model is currently unavailable, please ask again" | Ask again in a minute or choose another model. |
| "the model did not respond in time, please ask again" | Ask again. |
| "the connection was lost, please ask again" | Check your internet connection and ask again. |
| "too many requests at once, try again in a few seconds" | Wait a few seconds and ask again. |
| "the request is too large, start a new conversation" | Start a new conversation. |
| "this model is not available to you right now" | Choose another model. |
| "you need to sign in again" | Sign in again. |
| "3 answers are already in progress. Wait for one to finish or stop it." | Wait for one of the answers to finish, or stop it. |
If a search or page reading failed
If a search or page opening fails, the chat answers with what it managed to gather, and a line stays in the answer: "Search failed: …", "Nothing found for: …" or "The page did not open: …".
If a file was not read
If a file could not be read, the line "File not read: 'name', reason" appears in the answer. Formats and sizes are listed in Working with files.
Closing the tab does not cancel the answer: the chat will finish writing it, and it will be waiting in the conversation.